Payment methods

Last Updated: 01-08-2025

At Loucelia, we offer a variety of secure payment options to ensure a smooth and safe checkout experience. Below you’ll find a detailed overview of accepted payment methods, currency handling, security measures, and support options in case of payment issues.

Available Payment Options
We currently accept the following payment methods:

  • Credit Cards: Visa, Mastercard, American Express, UnionPay

  • Debit Cards: Maestro

  • Express Checkout: Shop Pay, Apple Pay, Google Pay

Transaction Security
All transactions are protected using secure SSL encryption technology. This ensures your personal and payment data remains private and safe from unauthorized access. Our checkout system complies with international security standards to protect all user information during the transaction process.

Currency
All prices are listed and charged in GBP. This provides full transparency and eliminates surprises during checkout for customers within the United Kingdom / the Eurozone.

Troubleshooting Payment Issues
If you encounter an issue while processing your payment (such as a declined card), we recommend the following steps:

  • Double-check your card or account details for accuracy
  • Contact your bank or card provider for further information
  • Try an alternative payment method
  • Reach out to our support team for direct assistance

Need Help?
For any questions or concerns regarding payments, feel free to contact us at  info@loucelia.co.uk.

Company information:

Trading Name: Loucelia
Legal Entity: Fumegrab
Chamber of Commerce: 88503402

Return Address (for returns):
Unit 3, Tungsten Park, Bardon Rd, Coalville LE67 4BL, United Kingdom

Business Address (not for visits):
Amstelhof 77, 2262 EG, Leidschendam, Netherlands

Please note: Loucelia is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

Contact information:

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: info@loucelia.co.uk
Phone: +44 7537 146208

Customer service opening hours (London time, UTC +1 typically 30-Mar to 26-Oct otherwise UTC +0)
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM