For any questions regarding our product or for assistance with your order, feel free to email or call us, you should receive a response within 1 business day. Please include your order number or the email address used during checkout in your message. Need more information on a specific product, or want an update on your order? Just let us know by reaching out via email or phone. Our support team will respond to all inquiries as quickly as possible. Thank you!

Contact information:

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: info@loucelia.co.uk
Phone: +44 7537 146208

Customer service opening hours (London time, UTC +1 typically 30-Mar to 26-Oct otherwise UTC +0)
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM

Note on Data Protection:
By contacting us via email or through the contact form, you consent to the processing of your personal data in accordance with the UK GDPR and the Data Protection Act 2018. Your data will be used solely for handling your enquiry and will be deleted once your request has been fully processed.

For more information, please refer to our Legal Notice and our Privacy Policy.